Cancellation & Refund Policy

Last updated: 06.11.2026

This policy explains when a reservation at BUTA Boutique Hotel Tbilisi can be cancelled free of charge, what is charged for a late cancellation or a no-show, and how and when money is returned. It applies to every reservation made directly through this website.

1. Free cancellation

  • A reservation can be cancelled free of charge up to 48 hours before the check-in time (14:00 Tbilisi time on the arrival date).
  • If the reservation was paid or the card was charged, the full amount is returned.
  • If only a card authorisation (hold) was placed, the hold is released and no money is taken.

2. Late cancellation

  • For a cancellation made less than 48 hours before check-in, the cost of the first night is charged.
  • The remaining nights are not charged, and any amount already paid above the first night is returned.

3. No-show

If the guest does not arrive and does not cancel the reservation, the cost of the first night is charged and the remaining nights are released. The room is held until 12:00 on the day after the planned arrival date, after which the reservation is closed.

4. Early departure

If the guest leaves earlier than the booked check-out date, the nights already used are charged in full, plus one unused night. The rest is returned.

5. Changing a reservation

Dates, the number of guests and additional services can be changed free of charge if the hotel has availability and the request is received at least 48 hours before check-in. If the new dates are more expensive, the guest pays the difference. If they are cheaper, the difference is returned under the rules in section 7.

6. How to cancel or change a reservation

A cancellation takes effect from the moment the hotel receives it. The hotel confirms every cancellation in writing by email — please keep that confirmation.

7. Refunds

  • Refunds are always returned to the same card or account used for payment. Refunds to a different card, in cash or to a third party are not made.
  • The hotel sends the refund instruction to the bank within 3 business days of confirming the cancellation.
  • The money normally reaches the card within 5–10 business days. The exact date depends on the card-issuing bank and is outside the hotel's control.
  • All prices are quoted and charged in GEL, and refunds are made in the same currency. If the guest's card is held in another currency, the amount credited may differ from the amount charged because of the issuing bank's exchange rate — this difference is not compensated by the hotel.
  • No fee is deducted from the refund on the hotel's side.

8. Non-refundable rates

The hotel may offer special rates at a reduced price that are not refundable. Such a rate is marked as non-refundable before payment, and by choosing it the guest accepts that the amount is not returned on cancellation or no-show. If a rate is not explicitly marked this way, the standard rules in sections 1–3 apply.

9. Cancellation by the hotel

If the hotel cannot provide the booked accommodation, it offers the guest a room of the same or a higher category, or accommodation in a comparable hotel nearby. If neither option suits the guest, the reservation is cancelled and the full amount is returned with no deduction.

10. Force majeure

If the stay becomes impossible because of circumstances beyond the control of either side — a natural disaster, state restrictions, closed borders, a documented emergency — the hotel returns the paid amount in full or moves the reservation to another date, at the guest's choice.

11. Disputes and applicable law

Questions about a charge or a refund should first be sent to info@butatbilisi.com; the hotel replies within 5 business days. This policy is governed by the law of Georgia. Where a provision of this policy conflicts with a mandatory requirement of the law, the law applies.

See also: House Rules and Privacy Policy.

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